Just a little anecdote I found myself re-telling last night. Sylvia and I have a tacit understanding that allows us to agree with a nod or a wink about individuals we encounter in any service industry context – teller, check-out, waiter, barman etc. whereby we instantly know if this is an individual we would employ “if I were Richard Branson”. ie the success a person brings to any role has more to do with the qualities of the person, than the specific industry or job emplying them – skewed at least 80/20 IMHO.