My route into metaphysical “quality” started with industrial quality management and its evolving guises TQM, 6-Sigma etc. The bean-counting focus on managing what you can measure was always hard to fight. Deming was one the gurus much cited – wrongly it turns out.
“Management by objective. Management by the numbers is a bad management practice.”
W. Edwards-DemingWho’d a thought it? https://t.co/ID2vfDlbuU
” What, Why & How do we know? (@psybertron) October 23, 2021
Coincidentally, I mentioned Deming recently when recalling one of those gurus I met in the flesh was Fred Lennon of Swagelok. Measurement was passionately front and centre in the material production quality management processes – but management of the people is a wiser skill. Stainless steel fittings don’t have psychology.