Chaos & Complexity in Public Organisations

AT LAST – Chaos and Complexity theories reach the public consciousness as issues for management of organisations.
BBC Radio 4 Today – Analyst looking at Health Service organisation identifies these issues as blockers to predictable behaviour.
Tiny inputs – Large unpredicted outcomes, yes, but equally
Enormous inputs – No predictable outcomes.
Relevant message – Buisness rules for information management must be held separately from purely logical / deterministic codings, because these rules may turn out to be “fuzzy”.